We endeavor to provide our customers with the fastest and most cost-effective delivery options through our trusted courier partners. The complete range of delivery choices and associated costs are displayed clearly in your shopping cart during checkout, prior to payment.

Delivery times vary based on your chosen delivery address, the availability of the items, and the time of day when the order is placed. All estimated delivery times displayed on our website are for guidance only. Actual delivery times may vary and are beyond our control, as they are dependent on factors such as courier network congestion, weather events, or pandemic-related restrictions.

We offer free shipping for orders over $100 in metro areas and over $200 in regional areas. Shipping costs are calculated and displayed on the checkout page, based on the destination postcode and volumetric weight.

The shipping cost displayed at checkout is applicable for mainland Australia and the main island of Tasmania. For deliveries to other islands, shipping costs are calculated on a case-by-case basis. We will provide you with an estimate of the shipping cost and give you the option to cancel the order for a full refund if you do not wish to proceed.

Upon placing an order, we will send you an email with information about your order. We make every effort to process and dispatch your order as quickly as possible. Processing an order involves selecting and packing the items you have ordered and booking the pickup with our delivery partners or carriers. Our warehouse team typically picks up all orders placed by 1 pm on the same day.

Please note that some products, such as cricket bats, may require additional time to prepare before they can be shipped. We process orders daily from Monday to Friday, except on public holidays. Orders received during the day will be processed on the next business day.

We do not deliver to PO Boxes or Parcel Collect boxes. For such addresses, we will use Australia Post instead. Orders with shipping addresses that do not exist on Google Maps may experience a delay in dispatch.

Our orders may be marked as "Authority to Leave" (ATL) delivery, which means our delivery partners can leave the delivery at the drop-off address if the recipient is not present.

We use Australia Post or other courier services for all deliveries, and we provide tracking information to ensure visibility of goods in transit.

We will send you a shipment notification email when your order leaves our warehouse. This email includes your unique tracking number, which you can use to track the progress of your shipment on the carrier's website.

Please be advised that we cannot assume responsibility for any delays that may occur due to weather conditions, delivery carrier factors, customer error, holiday-related delays, or any other unforeseen circumstances beyond our control. In the event that an order is returned to us, please note that the shipping cost will need to be charged again to facilitate the reshipment of the order. During peak periods, there may be possible delays in shipping orders.

At present, we offer automatic shipping rates at checkout for customers in Australia. Customers from other countries can contact us by email, and we will provide a shipping quote before processing the order.

We aim to provide you with the most recent updates from our carrier partners - click here for more information.